Terms & Conditions
1. About these Terms
These Terms & Conditions («Terms») form a binding agreement between you («Merchant») and Pixeldrive Limited (Commercial License No. MC 14605), a company licensed by Masdar Free Zone, Abu Dhabi, United Arab Emirates, which operates the Dekkan service («Dekkan», «we»). Dekkan is a software-as-a-service platform that enables merchants to create and operate online stores on the dekkan.ae domain and its subdomains (together the «Service»). Any reference in these Terms to «Dekkan» or «we» means Pixeldrive Limited as the operator of the Service.
By creating an account, checking the consent box on the registration page, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, the Acceptable Use and Prohibited Products Policy («Use Policy»), and the Data Processing Addendum («Addendum»), all of which are incorporated into these Terms by reference. If you do not agree, you may not use the Service.
2. Eligibility
- You must be 18 years or older and have full legal capacity to enter into a binding contract.
- If you register on behalf of a company or legal entity, you represent that you are authorized to bind that entity to these Terms.
- The information you provide at registration must be accurate, complete, and kept up to date.
- You must comply with the laws of the United Arab Emirates and the laws of any country where your goods or services are offered through the Service.
3. Your Account
You are responsible for protecting your login credentials and for all activity that occurs under your account, including that of your staff. You must notify us immediately at [email protected] of any unauthorized access. We are not liable for any losses arising from your failure to safeguard your credentials.
4. The Service and Trial Period
We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service to lawfully operate your online store, in accordance with these Terms and the subscription plan you have chosen. New accounts may receive a free trial period (currently one month); once it ends, your store continues on your chosen plan and may require payment.
We may add to, modify, suspend, or discontinue any part of the Service at any time. Where possible, we will notify pre-paid merchants of material changes that adversely affect them.
5. Fees, Taxes and Refunds
- Subscription fees, transaction fees, and add-ons are shown on the pricing page or inside the dashboard. Fees are in UAE Dirhams and do not include VAT.
- You authorize us (or our payment provider) to charge your registered payment method periodically until you cancel.
- Subscription fees are non-refundable except where required by law or where we agree in writing.
- You are responsible for all taxes, duties, and customs charges relating to sales made through the Service.
6. Platform Role and Relationship with the End Customer
Unless Dekkan expressly states otherwise in separate terms directed at buyers, all sales contracts for goods and services offered through a Merchant's store are formed solely between the Merchant and the end customer. Dekkan is not the seller, reseller, importer, exporter, merchant of record, or fulfillment provider, and is not a party to these transactions. Dekkan does not act as the Merchant's agent and bears no liability for the Merchant's products, pricing, availability, delivery, returns, warranty, or communications with its customers. The Merchant alone is responsible for its relationship with end customers and its obligations to them.
7. Your Content, Store Disclosures, and Compliance Obligations
You retain ownership of the content you upload (products, images, text, branding, customer data). You grant Dekkan a worldwide, non-exclusive, royalty-free license to host, store, copy, technically modify (e.g. resizing), and display this content solely to provide the Service to you and your customers.
You must hold all licenses, permits, approvals, and registrations necessary to sell, advertise, import, export, or distribute your products and services. Your store must clearly display (in Arabic where required by law, and in any additional language you choose) your legal name, business status, contact details and licence particulars where applicable, essential information about the product or service, price, payment terms, delivery terms, and your return, refund and warranty policies. Invoices and consumer disclosures must comply with Federal Law No. 15 of 2020 on Consumer Protection and its executive regulations, and with Federal Decree-Law No. 14 of 2023 on the Regulation of Trade Using Modern Technology Means, where applicable.
You must cooperate promptly with any recall, safety notice, or regulatory inquiry concerning your products, and must notify Dekkan within 24 hours of becoming aware of any such matter relating to goods or services offered on your store.
8. Mandatory Consumer Rights
Nothing in these Terms excludes, restricts, or purports to waive any consumer right, warranty, remedy, or entitlement to compensation, repair, replacement, refund, or other protection that cannot lawfully be excluded or restricted. The Merchant remains solely responsible for complying with all consumer-protection, product-safety, labelling, pricing, warranty, return, and after-sales obligations applicable to its goods and services.
9. Acceptable Use and Prohibited Products
Your use of the Service is subject to Dekkan's Acceptable Use and Prohibited Products Policy, which is incorporated into these Terms by reference and forms part of them. The Policy restricts the categories of goods, services, and conduct for which you may not use the Service, including without limitation: alcoholic beverages, drugs and narcotics, weapons, counterfeit goods, gambling, pornographic content, unlicensed financial services, and any other goods or services prohibited or restricted under the laws of the United Arab Emirates or any country where such items are offered.
Material breach. Any violation of the Use Policy is a material breach of these Terms and may result in immediate account suspension or termination, listing removal, and reporting to the competent authorities. You must read and comply with the Policy at all times.
10. Intellectual Property Complaints and Takedown
Dekkan respects the intellectual property rights of others and expects Merchants to do the same. If you believe content in a store hosted on Dekkan infringes your trademark, copyright, design right, patent, or other intellectual property right, you may send a notice to [email protected] containing:
- identification of the protected work, mark, or other right;
- the URL and a description of the allegedly infringing listing or content;
- a statement that you have a good-faith belief that the use is unauthorized;
- your contact details and, where applicable, evidence of your standing as the rights holder;
- a statement that the information in the notice is accurate and that you are authorized to act on the rights holder's behalf.
We may remove or disable access to allegedly infringing content upon receipt of a credible notice. An affected Merchant may submit a counter-notice to the same address. Dekkan maintains a repeat-infringer policy and may terminate the accounts of Merchants who are the subject of repeated credible intellectual property complaints.
11. Data Protection and Processing
Where Dekkan processes personal data relating to a Merchant's end customers on the Merchant's behalf, the parties agree that Dekkan acts as a data processor / service provider and the Merchant is the data controller. This processing is governed by Dekkan's Data Processing Addendum, which is incorporated into these Terms by reference. Dekkan will notify the Merchant without undue delay after becoming aware of a confirmed personal data breach affecting end-customer data it processes on the Merchant's behalf, and will provide reasonably available information needed for the Merchant to assess and meet its legal obligations. The full breach-handling process is set out in the Addendum.
12. Sanctions, Export Controls, and Payment Network Compliance
You represent and warrant that you, your beneficial owners, your staff, and your fulfillment partners are not subject to any sanctions or restrictive measures imposed by the United Arab Emirates, the United Nations, the United States (OFAC), the United Kingdom, or the European Union, and that you will not use the Service in, or for the benefit of, any country, territory, person, or entity subject to such measures. You will comply with all applicable export-control laws and with the rules, policies, and prohibited-business categories of any payment provider, acquiring bank, or card network used to process payments on your store.
13. Investigation, Suspension and Termination
We may, at any time and without prior notice where we consider it necessary:
- investigate any suspected violation of these Terms, the Use Policy, or the law;
- request information or documentation or evidence (such as licenses, certificates of origin, or supplier invoices);
- remove, hide, or disable any product listing, page, image, file, message, or other content on your store;
- suspend or restrict your account, store, domain, or any individual feature;
- terminate your account and delete your store and associated data, subject to Section 14;
- hold or reverse payments pending completion of an investigation;
- report unlawful activity to the competent authorities in the country or to any other relevant party as applicable;
- cooperate with law enforcement, regulators, payment providers, and rights holders regarding any complaint, notice, or investigation.
If the suspected violation involves prohibited products (Section 9 / the Use Policy), unlawful activity, fraud, abuse, a serious security risk, or a credible complaint from a regulator, payment provider, or rights holder, we may act immediately and without prior notice. In other cases we will seek to notify you and give you an opportunity to respond.
You may terminate your account at any time from the dashboard. Termination does not entitle you to a refund of any fees already paid.
14. Data Export After Termination
Except where termination results from fraud, unlawful activity, a violation of the Use Policy, regulatory action, unpaid fees, or an urgent security or legal risk, Dekkan will give the Merchant a thirty (30) day export window after termination during which it may download its store data (orders, customers, products, content) in a common, machine-readable format. After this window, Dekkan may delete or anonymize the data, subject to the retention periods set out in the Privacy Policy and the Addendum and any applicable legal hold. The export window does not apply to data subject to a legal hold, an ongoing investigation, or an enforcement action.
15. Intellectual Property
The Service, including its software, code, templates, designs, trademarks, and documentation, is owned by Dekkan or its licensors and is protected by intellectual property law. These Terms do not transfer any ownership of the Service to you. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service except with express permission.
16. Disclaimer
The Service is provided «as is» and «as available». To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation. We do not warrant that the Service will be error-free or free of data loss.
17. Limitation of Liability
To the maximum extent permitted by law, neither Dekkan nor its directors, employees, nor affiliates will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profit, revenue, data, goodwill, or business opportunity, arising out of or relating to the Service, even if advised of the possibility of such damages. Our total aggregate liability under these Terms will not exceed the amount you actually paid to Dekkan in the preceding twelve months, or AED 1,000, whichever is greater. Nothing in this Section limits any liability that cannot lawfully be limited, including liability under mandatory consumer-protection rules (Section 8).
18. Indemnification
You agree to indemnify, defend, and hold harmless Dekkan and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of: (a) your products or services; (b) your store, your content, or your interactions with customers; (c) your breach of these Terms, the Use Policy, the Addendum, or any law; (d) your sale or attempted sale of any prohibited product listed in the Use Policy; (e) any third-party claim relating to infringement of intellectual property rights.
19. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or via a notice in the dashboard. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service.
20. Governing Law and Jurisdiction
These Terms are governed by the federal laws of the United Arab Emirates, and by the laws of the Emirate of Abu Dhabi and the regulations of Masdar Free Zone where applicable. The courts of the Emirate of Abu Dhabi have exclusive jurisdiction over any dispute arising from these Terms, without prejudice to any mandatory consumer-protection rules of your country of residence.
21. Contact
You may send any inquiries about these Terms to [email protected].
Pixeldrive Limited
License No. MC 14605
Smart Station, 1st Floor
Innovation Oasis Building
Masdar City, Abu Dhabi
United Arab Emirates
Pricing & Fees
1. About this page
This page explains every fee related to using the Dekkan platform in full transparency, and it complements Section 5 of the Terms & Conditions. All fees are in UAE Dirhams and do not include VAT. Our goal is that you know exactly what you're paying before you pay it.
2. Your Monthly Subscription
Access to the platform is a flat monthly subscription that covers your store and all its tools. New accounts get a free trial (currently two months), and the subscription is charged automatically until you cancel. Subscription fees are non-refundable except where required by law.
An annual subscription gives you one month free (you pay for 11 months instead of 12).
3. Card Payment Fees
When your customer pays by card on your store, a fee applies per successful transaction: 3.5% of the order value plus AED 1.10. The fee is the same across all plans.
Card and digital-wallet payments are currently available to UAE stores, with other countries coming soon. Cash on delivery and bank transfer are available in all supported countries.
4. How Card Fees are Calculated and Deducted
Card payments are processed through a global payment provider on the Pixeldrive platform account. Fees are deducted from your own payout: you receive the order total minus the card fee. Your customer only pays the displayed product price; we never add any charge to the customer.
5. Worked Example
6. Cash on Delivery
Orders paid in cash on delivery (COD) carry no payment fee. You only pay your monthly subscription.
7. What the Card Fee Covers
- Processing cards and Apple Pay / Google Pay wallets.
- Fraud protection and full encryption of card data.
- Transferring funds to your account.
- PCI DSS-compliant security handled by our provider: card data never passes through our servers.
8. Changing Your Plan
When you upgrade or downgrade, the card fee for your new plan applies automatically to your next transactions, with no action required from you.
9. VAT
Pixeldrive Limited is not registered for VAT in the United Arab Emirates, so VAT is not added to any Dekkan fee: not on subscription fees, nor on payment-processing fees. The amount shown in AED is what you actually pay, with no tax component included. An invoice for the fee amount is issued on request via [email protected]. VAT on your own sales to your end customers is solely your responsibility: you calculate, collect, and remit it under your own tax registration.
10. No Hidden Fees
No setup fees, no monthly minimum, no long-term contracts. You can cancel at any time from the dashboard. Everything you pay is described on this page.
11. Refunds and Chargebacks
Refunding an order to your customer is subject to your store's own return policy. Subscription fees are non-refundable except where required by law (Section 5 of the Terms & Conditions). Chargebacks are handled under the Terms & Conditions.
12. Changes to Fees
We may update fees from time to time. We will notify pre-paid merchants of material changes by email or a notice in the dashboard.
13. Questions
For any question about fees or billing, contact us at [email protected].
Privacy Policy
1. Who We Are
This Privacy Policy explains how Pixeldrive Limited, the operator of the Dekkan service («Dekkan», «we»), collects, uses, discloses, and protects personal data when you use our e-commerce platform at dekkan.ae and its subdomains («Service»). Pixeldrive Limited (Commercial License No. MC 14605) is licensed by Masdar Free Zone, Abu Dhabi, United Arab Emirates, and processes personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data («UAE Data Protection Law»), and, where applicable, the EU General Data Protection Regulation (GDPR) for residents of the European Economic Area or the United Kingdom. For the purposes of this Policy, a reference to «Dekkan» means Pixeldrive Limited as operator of the Service.
This Policy applies to two categories:
- Merchants and their staff: people who register a Dekkan account to run an online store. For this category, Dekkan acts as the data controller.
- End customers: people who visit or shop from a store hosted on Dekkan. For this category, the Merchant is the data controller and Dekkan acts as the data processor on the Merchant's behalf.
When Dekkan acts as a processor, that processing is governed by Dekkan's Data Processing Addendum («Addendum»), entered into with every Merchant through the Terms & Conditions. An up-to-date list of subprocessors is published at /en/legal#subprocessors.
2. Personal Data We Collect
2.1 Information you provide as a Merchant
- Account data: name, email, password (stored encrypted), preferred language, store name and URL.
- Business data: business type, phone number, WhatsApp number, social media accounts, address, tax number, payment details.
- Content you upload: products, images, prices, branding, policies, and any other content you publish on your store.
- Support correspondence: messages, attachments, and any content you send when contacting support.
2.2 Information we collect about end customers (on behalf of Merchants)
- Order details: name, shipping and billing address, phone, email, ordered products, prices, payment status.
- Account data (if the customer creates a store account): email, password (encrypted), addresses, order history, wishlist.
- Correspondence: order confirmations, shipping notifications, and marketing messages sent by the Merchant.
2.3 Information we collect automatically
- Device and connection: IP address, browser type and version, operating system, device type, screen size, language.
- Usage: pages visited, features used, time spent, referral link, performance and error logs.
- Cookies and similar technologies (see Section 6).
2.4 Information from third parties
- Payment providers confirm payment success or failure and give us limited transaction data, without sharing full card numbers.
- Email providers give us delivery and bounce information for transactional and operational messages.
- Social login providers share your basic profile when you choose to sign in through them.
The specific providers we currently use are listed on the Subprocessors page.
3. Why We Collect Personal Data
We process personal data for the following purposes and on the following legal bases:
| Purpose | Legal basis |
|---|---|
| Creating and managing Merchant accounts and providing the Service | Performance of contract (Terms & Conditions) |
| Processing payments and managing subscriptions | Performance of contract; legal obligation (tax and accounting) |
| Operating and securing the platform and preventing fraud | Legitimate interest in protecting Dekkan and its users |
| Investigating violations of the Terms (e.g. prohibited products) | Legitimate interest; legal obligation |
| Communicating with you about your account and the Service | Performance of contract |
| Sending optional marketing communications | Consent (may be withdrawn at any time) |
| Complying with legal, regulatory, and judicial orders | Legal obligation |
| Defending or pursuing legal claims | Legitimate interest |
4. Sharing Personal Data
We do not sell personal data. We share it only with:
- Service providers / subprocessors who help us run the platform (categories include: cloud infrastructure, transactional email, SMS gateways, payment providers, error monitoring, analytics, support tools). They are bound by written agreements to process data only on our instructions. The current list is published at /en/legal#subprocessors.
- Payment providers for the purpose of charging a payment method or transferring funds.
- Authorities and third parties when required by law or court order, to protect the rights of Dekkan and its users, or to investigate suspected activity (including violations of the Acceptable Use Policy).
- A legal successor in a merger, acquisition, restructuring, or asset sale, with appropriate confidentiality safeguards.
When you run a store on Dekkan, your end customers' data is shared with you as the Merchant. You are responsible for handling that data lawfully in accordance with your own privacy notice.
5. International Transfers
Dekkan hosts its data on infrastructure operated by a trusted European cloud provider, and processes data primarily within the European Union. The specific hosting provider is listed on the Subprocessors page. If you or your customers are located in another country, data may be transferred to and processed in the European Union or any other country where we or our subprocessors operate. When transferring data of people in the European Economic Area or the United Kingdom to a country without an adequacy decision, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK Information Commissioner's Office (ICO) Addendum, together with additional technical and organizational measures where needed.
6. Cookies and Similar Technologies
We use a limited number of cookies:
- Strictly necessary: session files, JWT tokens, language and appearance preferences, CSRF tokens, and load-balancing cookies. These are required for the Service to work and cannot be disabled.
- Functional: your preferences such as chosen currency or recently viewed products.
- Analytics and performance: anonymized usage statistics to understand use of the Service and fix bugs, set only with your prior consent where applicable.
You can manage cookies from your browser settings. Disabling strictly necessary cookies may break parts of the Service.
7. Retention Period
We retain personal data only for as long as necessary for the purposes it was collected for and to comply with our legal obligations:
- Active Merchant accounts: for the duration the account remains active.
- Closed accounts: up to 7 years for tax, accounting, and defense purposes, or longer where required by law.
- End-customer order data: per the Merchant's instructions and applicable retention rules, and in any case for as long as needed to support refunds, returns, and warranty claims.
- Server logs and security events: typically up to 12 months.
- Backups: rotated on our schedule and then securely erased.
8. Security and Breach Response
We take technical and organizational measures to protect personal data, including encryption in transit (TLS), password hashing using approved algorithms, role-based access controls, audit logs, infrastructure firewalls, regular backups, and security updates. No system can guarantee absolute security, so we ask you to use a strong, unique password and to keep your credentials confidential.
If we become aware of a confirmed breach of personal data for which Dekkan is the controller, we will notify affected data subjects and/or the competent regulator where required by law. Where Dekkan is a processor for a Merchant, we will notify the Merchant without undue delay after becoming aware of a confirmed breach affecting end-customer data, and cooperate reasonably with the Merchant's investigation and notification efforts, under Section 10 of the Addendum.
9. Your Rights and How to Exercise Them
Subject to applicable law (UAE Data Protection Law, GDPR, etc.) you may have the right to:
- access your personal data held by us;
- request correction of inaccurate or incomplete data;
- request deletion of your data («right to be forgotten»);
- object to or restrict certain processing;
- withdraw any previously given consent (without affecting the lawfulness of prior processing);
- obtain a copy of your data in a structured, machine-readable format (data portability);
- lodge a complaint with a competent regulator.
9.1 How to Submit a Request
To exercise any of these rights, email [email protected] from the address linked to your Dekkan account (or, for end customers, the address you used with the relevant Merchant) with a brief description of what you want. You do not need to use a specific form.
9.2 Identity Verification
To protect your privacy, we may need to verify your identity before fulfilling a request, for example by asking you to confirm details linked to your account or to reply from a registered email address. If we cannot verify that you are the data subject (or an authorized representative), we may refuse or delay the request to the extent permitted by law.
9.3 Response Timeline
We aim to respond to rights requests without undue delay, and in all cases within one (1) month of receipt, subject to any extensions permitted by law for complex or multiple requests.
9.4 End Customers of a Store Hosted on Dekkan
If you are an end customer of a Merchant's store hosted on Dekkan and your request relates to personal data controlled by the Merchant (order history, customer account, marketing preferences, etc.), the Merchant is the appropriate first point of contact. Please contact them directly through the contact channels published on their store. Dekkan will assist as processor where required under the Addendum. If you are unable to reach the Merchant, you may contact us and we will make reasonable efforts to direct your request.
9.5 Regulators
You always have the right to lodge a complaint with a competent regulator: in the UAE, the UAE Data Office under the Data Protection Law; in the European Economic Area, the data protection authority in your member state; and in the United Kingdom, the Information Commissioner's Office (ICO).
10. Children
The Service is not directed at anyone under 18, and we do not knowingly collect data from children. If you learn that a child has provided us with data, please let us know so we can delete it.
11. Changes to this Policy
We may update this Policy from time to time. The «effective» date at the top of the page reflects the latest version. We will notify material changes by email or via a notice in the dashboard.
12. Contact
Privacy questions and rights requests: [email protected]
General support: [email protected]
Pixeldrive Limited, Data Controller
License No. MC 14605
Smart Station, 1st Floor
Innovation Oasis Building
Masdar City, Abu Dhabi
United Arab Emirates
Acceptable Use and Prohibited Products Policy
This Policy forms part of our Terms & Conditions. It explains what you may not sell, display, advertise, or do using the Dekkan platform («Service»). It applies to every Merchant and every employee acting under a Merchant account. Separate terms directed at buyers may apply to end customers when issued by Dekkan.
Why this matters. Dekkan operates from the United Arab Emirates and serves merchants and customers across the Gulf and beyond. Some categories that may be legal elsewhere are heavily regulated or entirely prohibited under UAE law. Listing prohibited products in a Dekkan store exposes you, your customers, and Dekkan to serious legal risk that may include criminal liability. For this reason, selling these products through the Service is never permitted, under any circumstances.
1. Prohibited Products and Services
You may not use the Service to display, sell, advertise, promote, distribute, ship, fulfill, accept payment for, or facilitate the sale of any of the following:
- Alcoholic beverages: beer, wine, spirits, home preparations, and any product containing ethanol for human consumption.
- Drugs and narcotics: cannabis (including CBD and THC), cocaine, heroin, methamphetamine, MDMA, opium, khat, and any psychoactive substance prohibited under Federal Decree-Law No. 30 of 2021.
- Drug paraphernalia: hookahs, grinders, pipes, vaporizers marketed for drug use, and cultivation kits.
- Prescription medicines and controlled substances, vaccines, performance-enhancing drugs, and any product requiring a Ministry of Health and Prevention license.
- Tobacco products, e-cigarettes, vapes, shisha, and nicotine products wherever legally restricted and not licensed.
- Weapons: ammunition, explosives, fireworks, military equipment, and knives marketed as weapons.
- Counterfeit or pirated goods: any product that infringes a third party's intellectual property.
- Stolen goods, or goods whose lawful origin you cannot prove.
- Endangered species and their products, and any item restricted under CITES.
- Human body parts, blood, organs, or remains.
- Hazardous materials: radioactive materials, toxic chemicals, asbestos, and ozone-depleting substances.
- Gambling, betting, lotteries, and casino services.
- Pornographic content, escort services, and sexual services.
- Content offensive to public morals, religious values, or public order in the UAE, including blasphemy, defamation, racism, or incitement to hatred or violence.
- Unlicensed financial services: money transfer, currency trading, virtual-asset (crypto) trading, and payment services that require a license from the Central Bank or the Securities and Commodities Authority.
- Pyramid schemes and Ponzi schemes and any fraudulent business model.
- Government documents, official identity documents, uniforms, and official seals.
- Third-party personal data without a lawful basis for processing.
- Any goods, services, or content prohibited under UAE law or the law of any country where such items are offered.
2. Regulated Products Requiring a License
Certain categories may only be sold through the Service if you hold all necessary UAE licenses, and only after Dekkan expressly approves the category for your store in writing upon reviewing your licenses. These include (without limitation): cosmetics requiring Dubai Municipality registration, food and beverages requiring approval from Dubai Municipality or the Abu Dhabi Agriculture and Food Safety Authority (ADAFSA), infant formula, medical devices, pet feed, pesticides, and products requiring certification from the Emirates Authority for Standardization and Metrology (ESMA / Ministry of Industry and Advanced Technology). Listing any regulated category without Dekkan's prior written approval is a violation of this Policy and the Terms. We may suspend or remove listings until proof of licensing is provided and approval is confirmed.
The Merchant must cooperate with any request from Dekkan for documentary evidence (licenses, certificates of origin, supplier invoices, test reports, Ministry of Health and Prevention permits, etc.) and respond within seven (7) days of the request, or within a shorter period reasonably required by the circumstances.
3. Prohibited Conduct
Neither you, your staff, nor your customers may:
- send spam or unsolicited marketing;
- upload malware, viruses, or malicious code;
- scrape data, reverse-engineer, or gain unauthorized access;
- impersonate a person, entity, or government body;
- circumvent usage limits, geographic restrictions, or payment or security controls;
- disrupt the operation of the Service or of other Merchants' stores;
- misuse Dekkan's trademarks or trust indicators;
- use the Service in any way that could expose Dekkan to regulatory, legal, or reputational harm.
4. Enforcement
We may, at any time and without prior notice where we consider it necessary:
- investigate any suspected violation of this Policy;
- request licenses, certificates of origin, supplier invoices, test reports, or other documentary evidence;
- remove, hide, or disable any product, page, image, file, message, or content;
- suspend, restrict, or terminate your store, account, or any individual feature;
- hold or reverse payments pending completion of an investigation;
- report unlawful activity to the competent authorities in the country or to any other relevant authority;
- cooperate with law enforcement, regulators, payment providers, and rights holders;
- remove or restrict listings, categories, or entire stores based on restrictions imposed by a payment provider, acquiring bank, card network, banking partner, regulator, or other third party whose rules apply to our business or yours, even where the goods or services concerned are not themselves unlawful.
If the suspected violation involves prohibited products, unlawful activity, fraud, abuse, a serious security risk, or a credible complaint, we act immediately and without prior notice.
5. Repeat Violations
Dekkan maintains a repeat-infringer policy. Merchants who repeatedly violate this Policy (whether the repeated violation is in the same category or different categories) may have their stores, accounts, and any linked accounts terminated without further notice, and may be permanently barred from creating new accounts on the Service. A single serious violation (such as listing a prohibited product under Section 1) may on its own be sufficient grounds for first-time termination.
6. Reporting Violations
If you become aware of a Dekkan store that appears to violate this Policy, please report it to [email protected] with as much detail as possible (link, screenshots, description). We review every report and take appropriate action.
7. Amendments
We may update this Policy from time to time. We will notify material changes by email or via the dashboard. The version number and effective date appear at the top of the page.
Store Verification
1. Why We Require Verification
To protect end customers and the integrity of the network, every store must be verified before it is published to the public. After creating your account you can set up your store fully, but the store link is not opened to real visitors until verification is complete.
2. Documents Required
We require two documents from every Merchant:
- A business registration document, matching your business type and country, for example: a Commercial Register extract or Trade License (UAE), a freelance document (Saudi Arabia), a Commercial Register extract (Bahrain), or a Tax Card (Egypt). If your country has no document under that exact name, send the closest official equivalent proving your business activity.
- A proof of the owner's identity (a valid national ID or passport).
3. Review Process
Dekkan's team reviews every document manually to confirm its validity and that it matches your store's details. You will receive the review outcome by email to the address registered on your account, whether an approval, a request for clarification, or a request for an additional document.
4. Accepted File Formats and Size
We accept images in JPG, PNG, WEBP, or GIF format, up to 10MB per file.
Data Processing Addendum
1. Background and Scope
This Data Processing Addendum («Addendum») forms part of the Terms & Conditions («Agreement») between Dekkan («Processor») and the Merchant that accepted the Agreement («Controller»). It applies whenever the Processor processes personal data relating to the Controller's end customers on the Controller's behalf within the Service (referred to as «Customer Personal Data»).
In the event of any conflict between this Addendum and the Agreement, this Addendum prevails with respect to the processing of Customer Personal Data.
2. Definitions
Terms such as «personal data», «processing», «controller», «processor», «data subject», «personal data breach», and «supervisory authority» carry the meanings given to them under applicable data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data («UAE Data Protection Law»), the EU General Data Protection Regulation (GDPR), and the UK GDPR, as applicable.
3. Roles of the Parties
The parties acknowledge that the Controller is the data controller with respect to Customer Personal Data, and that the Processor is the data processor. The Controller determines the purposes and means of processing, and the Processor processes Customer Personal Data only on the Controller's documented instructions: being the instructions in the Agreement and this Addendum, the Controller's use of the Service, and any written instructions the Controller sends to [email protected].
4. Subject Matter, Nature and Duration
| Subject matter | Provision of the Dekkan e-commerce software-as-a-service (SaaS) to the Controller. |
|---|---|
| Nature and purpose | Hosting, storing, displaying, transmitting, backing up, and technical support processing of Customer Personal Data so the Controller can operate its online store, accept and fulfill orders, communicate with its customers, and meet its legal requirements. |
| Duration | For the term of the Agreement, until deletion or return under Section 11. |
| Types of personal data | Contact data (name, email, phone, address), order details, billing and shipping data, customer account data (encrypted), purchase history, correspondence with the Controller, device and connection data, and any other personal data the Controller or its customers submit to the Service. |
| Categories of data subjects | The Controller's end customers, visitors, and prospective customers. |
5. Controller Instructions
The Processor processes Customer Personal Data only on the Controller's documented instructions, including with respect to international transfers, unless required to do otherwise by law, in which case the Processor will inform the Controller before processing, where legally permitted to do so. The Processor will inform the Controller if it considers that an instruction infringes data protection law.
6. Confidentiality
The Processor ensures that personnel authorized to process Customer Personal Data are bound by appropriate confidentiality undertakings (contractual or statutory), and that they access Customer Personal Data only to the extent necessary to perform their duties.
7. Security Measures
Taking into account the state of the art, the cost of implementation, and the nature, scope, context, and purpose of processing, the Processor implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
- encryption of Customer Personal Data in transit using TLS;
- hashing of customer passwords using approved algorithms;
- role-based access controls and the principle of least privilege;
- audit logging of administrative activity;
- network segmentation, firewalls, and regular infrastructure updates;
- backup and disaster-recovery procedures;
- subprocessor vendor risk management;
- an incident-response process for personal data breaches.
8. Subprocessors
The Controller grants the Processor a general authorization to engage subprocessors to support delivery of the Service. The categories of subprocessors are described at /en/legal#subprocessors; the specific identities and locations of subprocessors are made available to the Controller on request ([email protected]), and are incorporated into this Addendum by reference.
The Processor will: (a) engage each subprocessor under terms of service and data processing terms that impose data protection obligations on it; (b) remain fully liable to the Controller for the acts and omissions of its subprocessors; (c) notify the Controller in advance of new or replacement subprocessors by email to the Merchant's registered address. The Controller may object in writing to a new subprocessor on reasonable data-protection grounds within fifteen (15) days of notice; if the objection cannot be resolved, the Controller may terminate the affected part of the Service.
9. Assistance with Data Subject Rights
Taking into account the nature of the processing, the Processor assists the Controller, through appropriate technical and organizational measures, insofar as reasonably possible, to enable it to respond to requests from data subjects exercising their rights under applicable law (such as access, correction, deletion, restriction, portability, and objection). If the Processor receives a request directly from a data subject concerning Customer Personal Data, it will promptly forward the request to the Controller and will not respond to it on the Controller's behalf beyond confirming the referral.
10. Notification of Personal Data Breaches
The Processor will notify the Controller without undue delay after becoming aware of a confirmed personal data breach affecting Customer Personal Data processed on the Controller's behalf. The notification will include, to the extent known at the time and subject to the ongoing investigation:
- the nature of the breach, including the categories and approximate number of data subjects and records concerned;
- the likely consequences of the breach;
- the measures taken or proposed to address the breach and mitigate its effects;
- a contact point for further information.
The Processor will cooperate reasonably with the Controller's investigation and remediation efforts, including providing reasonably available information the Controller needs to meet its own notification obligations to regulators or data subjects.
11. Return or Deletion of Data
On termination or expiry of the Agreement, the Processor will, at the Controller's choice, return or delete Customer Personal Data in accordance with Section 14 of the Terms & Conditions (Data Export After Termination), subject to retention obligations imposed by applicable law and any legal holds or ongoing investigations or enforcement actions.
12. Audit and Cooperation
Upon reasonable written request, and no more than once per year (unless necessitated by a confirmed personal data breach or requested by a regulator), the Processor will provide the Controller with information reasonably necessary to demonstrate compliance with this Addendum, which may be provided in the form of up-to-date third-party certifications, audit reports, or written answers to a reasonable questionnaire. The Controller will treat this information as confidential.
13. International Transfers
The Processor may process Customer Personal Data in the European Union or other regions where it or its subprocessors operate. Where data of data subjects located in the European Economic Area or the United Kingdom is transferred to a country without an adequacy decision, the parties agree that the transfer is governed by the Standard Contractual Clauses (Module Two: Controller to Processor) adopted by the European Commission, or the UK Information Commissioner's Office (ICO) Addendum, as applicable, which are incorporated by reference and supplemented by the information in Sections 3, 4, 8 and 10 and the subprocessor information provided under Section 8.
14. Liability
Each party's liability under or in connection with this Addendum is subject to the limitations and exclusions of liability set out in the Agreement. Nothing in this Addendum excludes or limits any liability that cannot lawfully be excluded or limited.
15. Governing Law
This Addendum is governed by the laws of the United Arab Emirates, subject to any mandatory conflict-of-laws rules imposed by applicable data protection law.
16. Contact
All notices and correspondence under this Addendum should be sent to [email protected].
Processor's mailing address:
Pixeldrive Limited
License No. MC 14605
Smart Station, 1st Floor
Innovation Oasis Building
Masdar City, Abu Dhabi
United Arab Emirates
Subprocessors
This page describes the categories of third-party subprocessors Dekkan engages to help deliver the Service. It is referenced from the Privacy Policy and incorporated into the Data Processing Addendum (Section 8).
We engage each subprocessor under that provider's own terms of service and data processing terms, which impose data protection obligations on it. Dekkan remains fully liable to Merchants for the acts and omissions of its subprocessors.
Subprocessor Categories
- Cloud hosting and infrastructure (European Union): virtual servers, storage, and networking that host the Service and store personal data.
- DNS: official domain name resolution for dekkan.ae and merchant subdomains.
- TLS certificates: issuing HTTPS certificates for dekkan.ae and merchant subdomains.
- Payment processing (enabled per Merchant): processing of purchase payments and subscription invoices. Each Merchant chooses their provider and connects it from the dashboard. Dekkan never stores full card data.
Named Subprocessors
The specific identities and locations of subprocessors within these categories are available to registered Merchants on request, by contacting [email protected].
New or Replacement Subprocessors
We may add or replace subprocessors from time to time. Where a change is material we will notify registered Merchants by email and provide updated subprocessor details on request. Merchants may object in writing to a new subprocessor on reasonable data-protection grounds within fifteen (15) days of notice, under Section 8 of the Addendum.
Inquiries
Any question about this page may be sent to [email protected].